BILLING POLICIES & FEES

General

Muzes AI Marketing Agency is a trade name for Digital Muzes LLC. Use of Digital Muzes LLC’s products and services (including Muzes AI Marketing Agency) constitutes your acceptance of and agreement to comply with Digital Muzes LLC’s billing policy.

All accounts are set up on a prepaid basis. Payment must be received by Digital Muzes LLC before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscription and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Trial subscriptions are limited to one trial per person, per product. The purchase and subsequent cancellation of multiple trials may result in permanent closure of the account.

If it is determined that any user fails to pay the agreed upon monthly or annual payments by exploitation of any self billing feature, all associated accounts may be terminated immediately, without warning, and the user will be billed for all unpaid usage.

Subscription billing is based on the availability of products and services within the parameters defined by their packages. Certain fees may be usage-based (e.g. for e-mail, texts, phonecalls, hosting/bandwidth, domain names overages, courses, training, events, etc.).

Payment receipts are provided electronically with each purchase, and may also be provided upon customer request.

Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.

•Payment failure: In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.

•Deactivation: Digital Muzes LLC reserves the right to remove customer application data from its servers after nonpayment.

•Cancellation of a subscription immediately closes access to the account. If there is time remaining on a subscription year, please contact support to re-instate access.

Fees

•Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

•Chargebacks: If a customer initiates a chargeback, Digital Muzes LLC may assess a $50.00 processing fee for each individual chargeback.

•Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Payment Methods

Digital Muzes LLC accepts payments from most major credit cards through Stripe.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the Digital Muzes LLC subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. Digital Muzes LLC will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

Email, SMS and Telephone Charges

Every Digital Muzes LLC package or plan comes with a set amount of email, text, and telephony credits. You are responsible for the cost/charge of any use above that and will be billed automatically for that usage.

Email/Text/Telephone consumption limits: amount of system resources you may consume, without extra charge, through a standard monthly billing cycle.

Read below under the “Overage Billing” section for details on the overage fees.

$10 worth of credit gives any combination of approximately:

• 5000 emails or

• 390 inbound calls* or

• 240 outbound calls* or

• 420 text segments**

*Based on USA rates, additional carrier fees may apply

**Text segments are 160 characters. There are no partial segments. Emojis, pictures and attachments vary in character size/cost.

AI Charges

Conversational AI Charges

AI messages are charged based on executions and the number of words used in each execution.

$10 provides about 200 messages.

What is an OpenAI execution?

An OpenAI execution is both the invitation to OpenAI and the response from OpenAI.
Prompt: “Provide 2 booking options for Ace Auto Shop.”
Response: “We have 9 am and 2 pm available on 2/25.”

What is the difference between GPT 4 Turbo and GPT 3.5 Turbo?

For most small businesses needing basic booking and FAQ, the 3.5 is more than sufficient and more cost-effective.

Content AI Charges

$10 provides about 105,820 characters or 160 images.

Reviews AI Charges

$10 provides about 120 review responses.

Workflow Triggers

Some accounts involve premium workflow triggers. These are charged at .01 per trigger. $10 provides about 950 triggers.

Email Verification

All emails are verified by Muzes to keep our contact lists clean, reduce SPAM and minimize negative consequences of sending emails to fake addresses or not communicating with real people. Email validation also helps prevent email blacklisting to ensure work doesn’t get to wasted or that your account is charged to fake accounts.

Emails are verfied at the charge of .0025 per email. $10 provides about 3845 email verfications.

Premium Workflow AI

Some accounts involve premium workflows which are charged at .03 per execution. $10 provides about 315 executions.

Overage Billing

Digital Muzes LLC has established monthly usage allotments and additional usage fees for certain features of the Software, based on factors including usage, demands, and third party charges. At present, email, text, and telephony (calls) are the only features for which monthly allotments have been established and additional usage fees apply. Note that any Digital Muzes LLC refund policies that exist DO NOT APPLY to usage fees.

These fees are indicated here below. The fees and limitations will be updated from time to time. Your continued use of the Software is your agreement to the current rates. Digital Muzes LLC strives to keep the fees fair for all who require additional usage:

•Email: As a User of the Digital Muzes AI Platform, you can send a specific number of emails per month depending on the package purchased without additional fees. For each additional 1 thousand emails, you will incur a charge of US $2.10. Any new or imported contact email addresses are verified for authenticity upon first attempted outbound email, and again every 90 days, at the rate of $0.0037 per verification.

•Phone Numbers/A2P Registration: Local US phone numbers are obtained and registered to your business at the rate of $3.45/month. Toll-free numbers are also available at the rate of $6.90/month. Pricing for international numbers varies widely. If sending SMS to US persons, businesses must register their Application To Person (A2P) campaign with the carriers for a one-time fee of approximately $20 (varies based on use case) and a recurring monthly fee of approximately $3-12/month.

•Text/Calls: Phone/SMS services are billed at the rate of $0.042/min outbound calls, $0.0255/min inbound calls, $0.0237 text messages. $10.00 gives approximately 240 outbound call minutes OR 390 inbound call minutes OR 420 text segments. A text segment is 160 characters or less sent in one SMS text. There are no partial segments. Emojis, pictures and attachments vary in character size/cost. Outbound SMS from the US to Canada will be billed at $0.0237 per segment. All rates are based on US calls from a US number. Additional carrier fees may apply. International call rates may be different and vary.

•Once you have used your monthly credits, you will be billed in increments of $10.00 (or more) to establish a new credit for calls and SMS texts. If you go over your allocated amount for any of the above services (Email, Calls, SMS), the corresponding overage fee will be charged to your account. You can review and monitor for overages in your billing profile. Your account will continue working without any change provided overages are paid when due.

•Note that the minimum dollar amount Digital Muzes LLC can charge a credit card for is US$ 1.00. Therefore, if your overage charges for any given 30-day period is between US$ 0.01 and US$ 0.99, Digital Muzes LLC will default the charge to US$ 1.00.

Normal, Reasonable Business Use

Digital Muzes LLC offers unlimited features within normal and reasonable business use limits. The unlimited features are plan specific. Normal and reasonable use of unlimited plans must be consistent with the type and level of usage per typical customers in the particular plan.

Excessive Use Of Unlimited

Businesses engaging in these practices may cause a degradation in the service Digital Muzes LLC provides. Unauthorized or excessive use beyond that normally experienced by business customers may lead to account throttling, suspension, or termination. Unlimited is not to be shared with any other independent or separate account, individual or user by any means. For this reason, Digital Muzes LLC may consider “excessive” and per its sole discretion including, but not limited to:

•Unreasonable number of requests to our servers

•Volume of page views

•Volume of video views

•Video streaming bandwidth consumed

•Number of Videos uploaded per day, week, month…

•Number of emails sent per day, week, month…

•In addition, plans with unlimited access to features cannot, under any circumstances, be used for providing a video service, email service, or other high volume or multi-person video or email purposes.

Digital Muzes LLC further reserves the right to withdraw or change any unlimited feature at any time. If Digital Muzes LLC makes any change(s) to an unlimited feature, you will receive a notification describing the change(s) to the relevant unlimited feature and the date such changes take effect.

Package Upgrade/Downgrade

Digital Muzes LLC subscriptions are purchased on a fixed-term basis: monthly, yearly or bi-yearly, depending on the plan you registered for.

When an account is upgraded to a higher tier, the system will run a one-off pro-rated charge for the remaining days of the current billing period. From there after, the standard fees for your newly upgraded package will become effective. Overages are charged based on the package subscription active at the time of them being incurred.

Account downgrades require communication with Digital Muzes LLC’s support portal (find the link at the footer of the page) to ensure your account assets are reduced below package requirements. They will also go into effect the following billing cycle. Downgrading an account will also result in the loss of package features such as Calendars, Memberships, or other package benefits. It is up to the subscribing member to ensure that they have removed any data that might be lost due to a downgrade.

Refund Policies

Digital Muzes LLC’s has a strict NO REFUND policy.

Access to the software constitutes access to proprietary information, training, resources, and materials that can be downloaded and used by the subscriber. Therefore REFUNDS are not granted for any reason. If you have problems with the software, please communicate with our excellent support staff available in our ticketing system, live chat, zoom support, office hours calls, and email at [email protected]

Digital Muzes LLC may either refuse a refund request or disallow repurchase of a previously refunded product if we find any evidence suggesting fraud, refund abuse, trial abuse, or other manipulative behavior that allows use of the product without payment.

Cancellation Process

Creating a Cancellation request: A request to cancel a Digital Muzes LLC application must be initiated at least 10 days prior to the next invoice date. For Digital Muzes LLC users, cancellation can also be done via the self-service support portal in your account. Any other request to cancel a Digital Muzes LLC application must be made via our customer support portal (find link at the footer of this page) with a Digital Muzes LLC representative at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed via the self-service portal, Digital Muzes LLC will continue to treat it as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third party collection service. It is imperative that you chat with a Digital Muzes LLC representative, utilize the self-service option, or submit an online ticket through the cancellation form if you wish to initiate cancellation of your Digital Muzes LLC account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each Digital Muzes LLC customer agrees to provide Digital Muzes LLC 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Digital Muzes LLC receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Digital Muzes LLC has been given a chance to resolve the issue, Digital Muzes LLC has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Digital Muzes LLC, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Digital Muzes LLC retains the right to collect on any Services or fees that are due. Digital Muzes LLC may submit any disputed amounts to a collection agency. Once a chargeback has been received, Digital Muzes LLC has the right to suspend the account until the matter is resolved.

Applicable Taxes

The Fees do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). Customer agrees to pay applicable direct or indirect Taxes associated with its purchases hereunder, which, to the extent Digital Muzes LLC is legally required to collect the same, will be itemized on the product invoice. If Customer has an obligation to withhold any amounts under any law or tax regime (other than U.S. income tax law), Customer will gross up the payments so that Digital Muzes LLC receives the amount actually quoted and invoiced. If Digital Muzes LLC has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, the appropriate amount will be invoiced and paid by the Customer, unless, prior to the invoice date, the Customer provides Digital Muzes LLC with a valid tax exemption certificate authorized by the appropriate taxing authority.

This document was last updated on April 29, 2024